Exploring the Mortgage Industry’s Appetite for Automation
Thursday, June 23 at 1pm ET
No one would question that the residential mortgage industry is ripe for digitization initiatives. Mortgage origination is document-intensive, task-driven and repetitious; all distress signals that call for process automation solutions. The problem is an enormous trust disconnect between commercially available automation technology and the intended users that could benefit from these systems.
This roundtable will explore the findings of a recent research project led by Ocrolus to understand the needs and concerns of mortgage origination professionals, and the reasons why they are reticent to adopt new technology. We’ll also dig into how mortgage executives and solution providers can address the conflict between the need for process efficiency versus the reluctance of loan officers, underwriters and closers to value and adopt digital productivity solutions.
Join us for this live discussion of the research report that indicates users are jaded by previous “failed” technology initiatives as well as concerts that technology will threaten their jobs, explaining their unwillingness to learn and adopt new technologies. Our panel of industry experts will discuss these results and offer perspectives on how technology can be developed and positioned to collaborate with users in a relatable, non-threatening way.