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As we wait for life to get back to normal once the pandemic ends, navigating continued uncertainty in the meantime, one thing is clear: there will be a “new normal” shaped by the global health crisis. According to BDO’s…

How many times have you called customer service and relayed the same information — name, order number — over and over again as agents play “pass the baton” with your transaction query? At a time when customer experience is everything,…

Highlights Real Estate sector continues robust recovery Nursing and Residential Care Facilities continue downward trend Soaring job vacancies hampering food services sector June Summary (Note: As of June, Ocrolus renamed the Small Business Recovery Index the Small Business Health…

Recruiting an exceptional marketing leader creates a distinct feeling of validation. It means that the company story and brand are attractive – to a story and brand expert. But it also speaks to the opportunity ahead: to tell a crisper…

Six years ago, I wrote about the changing value proposition for advanced document capture, which I referred to as Capture 3.0 and applied horizontally across industries.  This perspective was an extension of the industry’s definition of digitizing unstructured content. The…

After a little over a year into the pandemic-induced contraction of the U.S. economy, a first quarter burst of growth put U.S. GDP back to within 1% of its pre-pandemic peak, reached in late 2019. Furthermore, U.S. unemployment claims reached…

U.S. economic recovery continues to pick up steam as consumers increased their spending last month, particularly on in-person services. A growing number of external data sources are pointing to pent-up demand and robust recovery from home prices that are rising…

The U.S. economy is set up for a healthy recovery this spring after a February surge in hiring at restaurants and other hospitality businesses. While employment and payrolls remain off from pre-pandemic levels in several hard-hit services and leisure industries,…

This Women’s History Month, we honor the trailblazing women who have paved the way and continue to push forward for women’s equality. Equality is important to us all, and during the month of March and beyond, we celebrate what makes…

One of the most difficult tasks for lenders is identifying fraudulent loan applications. This challenge is pervasive in business, personal, and mortgage lending, with the past year’s  pandemic accelerating the problem when new processes were quickly introduced into the underwriting…