customer stories
TAB Bank reduces bank statement review from 30 minutes to seconds with Ocrolus
Customer Stories
TAB Bank reduces bank statement review from 30 minutes to seconds with Ocrolus
Small business lending | Classify, Cash Flow Analysis, Detect, Encore, Docs to Digital
TAB Bank® is a technology-driven, online bank serving small businesses, families and individuals nationwide since 1998.
As TAB Bank grew its SMB lending division, it recognized that modern underwriting required more than tax returns and financial statements alone. To strengthen risk visibility and improve portfolio performance, the team turned to bank statement analysis and partnered with Ocrolus to scale that effort with AI.
Challenge
Manual bank statement analysis limited underwriting depth, consistency and fraud visibility as SMB lending evolved.
Solution
TAB Bank implemented Ocrolus, an AI-powered workflow and analytics platform, to automate bank statement analysis, surface fraud signals and deepen cash flow insights.
Result
Bank statement review that once took 30 minutes is now delivered instantly, enabling underwriters to move faster while gaining deeper, more informed insights into revenue, debt and fraud risk.
Challenge: Manual bank statement analysis limited underwriting depth
When TAB Bank launched its SMB lending program, underwriting focused heavily on tax returns and financial statements. Over time, the team realized that bank statements offered a richer and more dynamic view into borrower performance.
“As we progressed and evolved, we started to realize the ever-growing importance of understanding and analyzing bank statements,” said Randy Allred, Senior Vice President, SMB Lending at TAB Bank.
Initially, analysis relied on manual review, limiting the depth and consistency of underwriting insight. Underwriters reviewed deposits, balances and transaction activity by hand, a process that was time-consuming and inherently limited.
“All our analysis was being done manually, which as you can imagine can take a lot of time and effort,” Allred explained. “You really can only do so much.”
The bank needed a more scalable way to extract structured cash flow insights from complex bank statements while strengthening fraud detection and underwriting consistency.
Solution: AI-powered bank statement analysis delivers instant insights
TAB Bank partnered with Ocrolus to transform its cash flow analysis. Through an intuitive dashboard, the team uploads borrower bank statements and within minutes receives categorized transactions and actionable insights via robust cash flow analytics powered by AI which is purpose-built for lending.
“Within a matter of minutes, those statements are analyzed and categorized,” Allred said. “We’re able to receive powerful insights not only much more quickly than before, but we’re able to go so much deeper and have a lot greater insight into what’s going on in the bank statements.”
Ocrolus enables TAB Bank to:
- Streamline bank statement workflows: Automatically categorize uploaded statements so files are organized and review-ready within minutes.
- Deepen cash flow analysis: Surface structured insights into revenue trends, balances and borrower debt activity.
- Surface actionable fraud signals: Use Ocrolus Detect signals as proactive risk intelligence to flag potential manipulation and suspicious activity.
- Enable secure book sharing with Encore powered by Ocrolus: Instantly and securely send or receive processed loan applications with other Ocrolus customers.
- Strengthen source validation: Use Docs to Digital to compare transaction-level data with submitted bank statement PDFs.
“With Ocrolus Detect signals, we’re now able to catch fraud that we just never would have been able to before,” Allred said. “That has been a powerful tool for us.”
Result: Faster underwriting with deeper, more confident decisions
Since adopting Ocrolus, TAB Bank has significantly improved underwriting speed while increasing the depth and consistency of its cash flow analysis.
“What we were doing before was spending 30 minutes on a set of bank statements that we now get with Ocrolus basically instantly,” Allred said.
While underwriters may still spend time reviewing files, that time is now focused on interpreting borrower risk rather than manually extracting data.
“What it really allows us to do is spend the time we’ve saved to dive deeper into the bank statements and understand them at a much deeper and more impactful level,” Allred explained.
Key outcomes include:
- From 30 minutes to seconds: Bank statement reviews that once required about 30 minutes of manual work are now delivered instantly.
- Greater underwriting velocity: Analysts spend less time extracting data and more time interpreting borrower cash flow and risk.
- Earlier fraud intervention: Increased ability to stop suspicious applications before funding.
- Higher decision confidence: More consistent and reliable credit approvals grounded in structured data.
For TAB Bank, even preventing a single fraudulent loan can offset the cost of the platform over time. More importantly, the bank has transformed one of the most complex components of SMB underwriting into a faster, more scalable and more consistent process.
Why TAB Bank recommends Ocrolus
Allred describes Ocrolus as technology forward, emphasizing the platform’s continued innovation across Detect, Encore and Docs to Digital.
“Ocrolus has done a great job not only coming to market with a product that’s sought after, but continuing to iterate and innovate on those products,” he said.
For lenders evaluating AI-powered underwriting tools, his recommendation is clear.
“There’s been a significant amount of value provided,” Allred said. “We’re able to take one of the most complex processes in our underwriting and now do it much more quickly, much more efficiently and obtain insights that we really wouldn’t otherwise be able to obtain.”
“Ocrolus has allowed us to take one of the most complex parts of our underwriting process and do it much more quickly and much more efficiently, while gaining insights we simply would not have been able to uncover manually.”
Randy Allred, Senior Vice President, SMB Lending at TAB Bank
