customer stories
MCM Holdings reduces bank statement review time by 90% with Ocrolus’ AI workflow and analytics platform for lenders
Mortgage | Classify & Analyze
Customer Stories
MCM Holdings reduces bank statement review time by 90% with Ocrolus’ AI workflow and analytics platform for lenders
Mortgage | Classify & Analyze
MCM Holdings, Inc., (MCM) has been a trusted leader in the mortgage industry since April 1998. Founded in the vibrant city of Miami, Florida, they have proudly provided comprehensive mortgage solutions tailored to both individual borrowers and industry partners. Licensed in more than 30 states, MCM combines broad geographic reach with deep operational expertise to serve borrowers wherever they are.
As MCM expanded its non-QM and bank statement lending programs, manual underwriting workflows began to limit speed and scale. To support growth without adding operational burden, MCM turned to Ocrolus, an AI-powered workflow and analytics platform purpose-built for lending.
Challenge
Manual income calculations and inconsistent document indexing slowed underwriting and limited scalability.
Solution
MCM implemented Ocrolus, an AI-powered workflow and analytics platform to streamline bank statement analysis, income verification and document classification.
Result
Underwriting tasks that once took hours now take minutes, helping reduce average time to close by 23% and supporting 25% year-over-year loan volume growth.
Challenge: Manual workflows constrained scale
MCM operates with a lean operations team and a philosophy of doing more with less. As the company expanded its non-QM and bank statement lending, manual underwriting and document workflows began to slow turn times and strain capacity.
Before Ocrolus, underwriters manually reviewed and indexed bank statements, often spanning 12 to 24 months per loan. The process required extensive data entry and reconciliation and left room for human error.
“Before Ocrolus, it would probably take an underwriter four or five hours just to get through the bank statement piece alone,” said Bryan Caceda, Executive Vice President of Operations at MCM. “It led to confusion in our back office. When underwriters were trying to decision items, it wasn’t always easy to find what they were looking for.”
Document indexing created additional friction. With processors manually labeling files, inconsistent naming conventions made it difficult for underwriters to quickly locate the right documents during review.
These inefficiencies extended turn times and increased pressure across underwriting, closing and funding teams, ultimately negatively impacting the borrower experience.
Solution: AI-powered underwriting with Ocrolus
To eliminate bottlenecks while scaling efficiently, MCM integrated Ocrolus into its Encompass® by ICE Mortgage Technology workflow, seamlessly delivering AI-powered income analysis and document organization.
Today, MCM uses Ocrolus across multiple workflows, including document classification, income calculation for conforming loans and bank statement analysis for non-QM products.
The impact was immediate.
“The Bank Statement Income Calculator has been an absolute game changer,” Caceda said. “What used to take four or five hours now takes about 10 minutes.”
Ocrolus automatically extracts and analyzes deposits, balances, overdrafts and trends across varying bank statement formats, delivering consistent, lender-grade calculations in near real time. Standardized document classification ensures files are organized and easy to navigate, allowing underwriters to focus on decisioning rather than searching for information.
Rather than replacing underwriters, Ocrolus amplifies their productivity.
“When I think about Ocrolus, I think of it almost like a turbocharger on a car for our underwriting team,” Caceda said. “That’s really what it has become.”
Results: Faster closes and sustainable growth
With Ocrolus automating income analysis and document workflows, MCM has accelerated loan movement across its pipeline.
Average turnaround time from origination to closing dropped from approximately 35 calendar days to 27 calendar days, a 23% reduction.
“The speed at which we can operate today is completely different than before,” Caceda said. “That change has had a real impact across our entire workflow.”
Faster underwriting has reduced downstream pressure on closing, funding and warehouse operations while improving the borrower experience, particularly in competitive purchase markets where timelines are tight.
The operational gains have also supported meaningful business growth. MCM reported a 25% year-over-year increase in loan volume, supported by a more efficient and scalable operating model.
Benefits include:
- Over 90% reduction in bank statement review time, from five hours to about 10 minutes
- 23% reduction in average time to close, from 35 to 27 days
- 25% year-over-year increase in loan volume
- Improved consistency and accuracy across underwriting files
Why MCM recommends Ocrolus
For MCM, Ocrolus is a long-term partner in building a faster, more efficient lending operation powered by AI.
“Ocrolus isn’t meant to replace underwriters,” Caceda said. “It’s meant to increase their output, minimize mistakes and make them more effective.”
As AI continues to shape mortgage lending, MCM sees Ocrolus as essential to maintaining speed, accuracy and a strong borrower experience as the business grows.
“It’s exceeded my expectations in many ways,” Caceda said. “What we initially saw as just a bank statement tool has become much more than that.”
“When I think about Ocrolus, I think about its speed, the technology it has and how robust it really is. It’s become a turbocharger on a car for our underwriting team. It's definitely exceeded my expectations in many ways.”
Bryan Caceda, Executive Vice President of Operations at MCM Holdings, Inc.
