customer stories
How Entech cut loan processing time by 60% with an AI-powered workflow and analytics platform
Customer Stories
How Entech cut loan processing time by 60% with an AI-powered workflow and analytics platform
Entech is a full-service digital consultancy headquartered in Malvern, Pennsylvania, with additional delivery centers in Hyderabad, India and Eastern Europe. The company specializes in helping organizations transform operations through strategy, product engineering, data and analytics and managed services, bringing AI and modern technology together to make operations smarter and more efficient.
Entech’s proprietary lending platforms support high-quality loan origination across student, personal and small business lending. Its lending services span end-to-end processing support from document collection and underwriting to fraud checks and compliance. Banks, credit unions and state agencies rely on Entech to help them scale operations with speed and accuracy.
Challenge
Lending clients struggled to manage large seasonal spikes in applications and needed a faster, more accurate way to validate documents and income data.
Solution
Entech integrated Ocrolus, an AI-powered workflow and analytics platform, to streamline validation, reduce manual effort and enhance fraud detection.
Result
Lending teams processed applications more than 60% faster and handled higher volumes without adding additional staff.
Challenge
Entech’s lending clients face significant operational strain during seasonal lending peaks, particularly in Q3 and again from late December through early February when application volume surges. These high-volume periods created document processing bottlenecks that slowed down the overall loan pipeline.
Manual data entry and review introduced errors that led to downstream underwriting delays. Limited resources for document verification also increased exposure to fraudulent submissions.
As a result, average loan processing timelines grew longer, staff workload increased unsustainably and many loans were delayed at the exact moments when borrowers needed fast decisions.
“It wasn’t the complex cases that held us back, it was the simple ones with missing or low-quality documents,” said Logan Austin, Client Success Manager at Entech. “Each back and forth added days we could not afford to lose.”
Solution
To address these challenges, Entech deployed Ocrolus as part of a fully integrated, API-driven automation strategy, embedding its AI-powered income verification capabilities into Entech’s enterprise-grade origination platform.
With Ocrolus in place, Entech’s platform:
- Automated the extraction and validation of W-2 and pay stub data for faster, more consistent income calculations
- Provided real-time document checks with intelligent exception handling so simple cases move through with minimal human touch
- Delivered AI-powered data capture with lender-configurable thresholds for precise income calculations
- Surfaced automated fraud detection signals and discrepancy alerts to strengthen compliance and reduce risk
- Operated with end-to-end encryption and built-in controls that protect data integrity and align with regulatory requirements
By combining Ocrolus automation with Entech’s custom API orchestration and consultative approach, lending clients gained a multi-tenant, scalable solution that can flex with peak volumes while maintaing accuracy and security.
Result
The results across Entech’s lending client base have been both immediate and measurable. Comparing May through August 2024 to the same period in 2025, the team achieved significant gains in efficiency and throughput.
“We were able to handle a significant increase in volume with the same team without sacrificing accuracy,” said Vanessa Yeingst, Director of Loan Operations at Entech. A Loan Operations Manager added that “our clients are seeing faster funding and fewer dropped applications. This was the efficiency boost we needed.”
With Ocrolus as the AI engine behind document and income verification, Entech’s lending clients moved applications faster and more confidently through review and approval while maintaining accuracy at every step.
Benefits include:
- 45% reduction in manual reviews or flagged errors, leading to fewer human touchpoints and reduced operational friction
- 55% faster document processing per application
- 6.5% increase in total volume processed during peak periods, without requiring additional headcount
- More than 60% faster turnaround from application to approval
Why Entech recommends Ocrolus
For Entech, Ocrolus is a key partner in helping lenders turn peak season from a challenge into a competitive advantage. By embedding Ocrolus into its origination platform, Entech provides lending clients with a future-proof income verification solution that is faster, more accurate and fully compliant.
“This is not just about processing faster,” said Angel Carra, Chief Operating Officer at Entech. “It is about building a lending infrastructure that scales, adapts and stays ahead of borrower expectations.”
Because Ocrolus is built as a vertical AI workflow and analytics platform for lending, it goes beyond basic document processing. Lenders gain regulatory-grade analytics, transparent calculations and human-in-the-loop validation as needed that deliver unmatched accuracy on complex, unstructured financial data.
As AI capabilities continue to advance, Entech sees Ocrolus as essential to delivering purpose-built automation that drives faster approvals, reduced risk and a smoother borrower experience across its lending clients.
“This is not just about processing faster. It is about building a lending infrastructure that scales, adapts and stays ahead of borrower expectations.”
Angel Carra, Chief Operating Officer at Entech
