customer stories
Marine Credit Union modernizes mortgage workflows with Ocrolus AI
Customer Stories
Marine Credit Union modernizes mortgage workflows with Ocrolus AI
Mortgage | Classify & Analyze
Marine Credit Union is a member-owned financial cooperative headquartered in La Crosse, Wisconsin, offering a range of financial services including savings, loans and checking accounts.
As the organization looked to modernize its mortgage operations and improve consistency across workflows, it partnered with Ocrolus, an AI-powered workflow and analytics platform, to automate income analysis and document classification.
Challenge
Marine Credit Union sought to modernize income analysis and document workflows to support greater consistency and scalability.
Solution
Ocrolus introduced automated income analysis and document classification to streamline workflows and standardize loan files.
Result
Marine Credit Union is establishing a more consistent, efficient and scalable mortgage workflow.
Challenge: Building consistency across income analysis and document workflows
As Marine Credit Union evaluated its mortgage operations, the team identified an opportunity to create more consistent workflows across income analysis and document handling.
At the time, underwriters relied on Excel-based processes to calculate borrower income and input results into their loan origination system.
“It was manual,” said Heather Olson, Business Systems Administrator at Marine Credit Union. “We used an Excel sheet where underwriters reviewed the income documents and added it in, then entered it into Encompass.”
While effective, this approach depended on manual review and individual workflows, creating an opportunity to standardize processes, improve efficiency and scale more effectively.
Solution: Implementing income analysis and document classification
Marine Credit Union partnered with Ocrolus to introduce automation into its mortgage workflow, starting with income analysis and document classification.
Ocrolus automatically organizes incoming documents, placing them into the correct locations within the loan file and reducing manual sorting. The team can also review borrower income more efficiently and ensure consistent debt-to-income calculations.
“I think the document classification is a game changer,” Olson said. “It categorizes everything for us and puts it in the correct place, so there’s no duplication and it’s consistent for underwriters reviewing it later.”
This standardization ensures every loan file is structured consistently, giving underwriters a clearer and more reliable view of borrower information.
Result: A foundation for efficiency, consistency and scalability
While still early in its adoption of Ocrolus, Marine Credit Union is beginning to see how automation can improve efficiency across its mortgage workflow.
“The goal is time efficiency,” Olson said. “Underwriters won’t have to review documents as frequently and can move on to other things quicker.”
By automating income analysis and document classification, the organization is creating more consistent workflows and reducing manual effort across loan files.
“The borrower experience is going to be more streamlined, easier and more consistent for our loan processing team,” Olson said.
Key outcomes include:
- Reduced manual touchpoints for processors and underwriters
- Greater consistency in document classification across loan files
- More standardized income analysis
- Improved workflow efficiency
Ocrolus is helping Marine Credit Union build a more scalable mortgage operation and prepare for future growth.
Why Marine Credit Union recommends Ocrolus
For Marine Credit Union, adopting new technology is about staying adaptable in a rapidly evolving industry.
“I think technology is always growing and you need to be adaptable,” Olson said. “It’s going to save time, help ensure accuracy and streamline the process for everyone.”
The team also highlighted the strength of the Ocrolus partnership throughout implementation and onboarding.
“Implementation was great,” Olson said. “Anytime we had a question, Ocrolus was right there and responsive.”
With Ocrolus, Marine Credit Union is modernizing its mortgage operations and working with a partner invested in its long-term success.
“Technology is always growing and you need to be adaptable. Ocrolus is going to save time, help ensure accuracy and streamline processes for everyone.”
Heather Olson, Business Systems Administrator at Marine Credit Union
