Compeer Financial boosts processing capacity by 50% with Ocrolus’ AI-powered automation
Mortgage | Classify
Compeer Financial (Compeer) is a member-owned Farm Credit cooperative serving agriculture and rural communities across the Midwest. Through its Compeer Home division—rural America’s consumer lending partner of choice—the organization helps clients finance homes and properties throughout rural America, offering personalized loan solutions that turn dreams into reality.
As their loan volumes rose and their need for operational efficiency grew, Compeer turned to Ocrolus, an AI-powered data and analytics platform, to streamline its mortgage processing workflow, reduce manual work and enable credit and servicing teams to focus on higher-value work.
Challenge
Compeer needed a faster, more scalable way to process and organize loan documents while reducing manual workload.
Solution
By integrating Ocrolus’ AI-powered automation, Compeer streamlined document classification and enhanced data accuracy across its loan workflow.
Result
Compeer’s processors can now handle 50% more volume, accelerating loan movement from intake through underwriting and closing.
Challenge
Before partnering with Ocrolus, Compeer’s loan processors manually reviewed and sorted documents submitted by clients and loan officers. The process was time-consuming and required extensive back-and-forth communication to ensure files were categorized correctly for underwriting.
"Our processors spent a lot of time sifting through documents and placing them in the right location," said Chelsea Hamilton, Manager of Consumer Credit at Compeer. "It created inefficiencies that impacted our ability to scale."
Solution
Compeer integrated Ocrolus into its loan processing workflow to automate document classification and reduce the need for manual sorting. Ocrolus’ AI-powered automation now handles the bulk of incoming documentation, enabling processors to focus on exceptions and edge cases rather than routine tasks.
"Our processors can now prioritize more important client-facing work instead of manually organizing documents," Hamilton explained.
In addition, Ocrolus’ end-to-end automation tools– including Classify for document indexing, Analyze for income calculations and Inspect for data discrepancy detection—supports Compeer’s credit analysts and streamlines each step from onboarding through closing.
The automation ensures files are organized, named consistently and ready for long-term retention.
Result
Since adopting Ocrolus, Compeer has significantly expanded its processing capacity. Hamilton noted that processors now manage up to 50% more volume than they could two years ago.
"Ocrolus enhanced front-end file setup, helping us move loans more efficiently through the pipeline,” she said. “By the time a file reaches our underwriters, it’s already clean and well-organized."
This improvement has enabled the team to move loans faster and more confidently through credit review and into closing—while maintaining consistency and accuracy at every step.
Benefits include:
- 50% increase in processor volume capacity and overall document throughput
- Significant reduction in manual review and classification tasks
- Improved accuracy and file readiness for underwriting and closing
Why Compeer recommends Ocrolus
For Compeer, Ocrolus is more than a vendor—it’s a partner.
"Ocrolus has been very willing to take our feedback into account and involve us in development," said Hamilton. "It’s not just a vendor relationship—it’s a collaborative process that helps us tailor the technology to our business needs."
She emphasized that Ocrolus allows Compeer to scale and be proactive with their staffing needs, which is especially important in a cyclical industry.
"An AI-powered data and analytics platform like Ocrolus helps us scale sustainably and allows our team to focus on meaningful, complex work," she said. "It also lets us be more proactive in our staffing needs."
With Ocrolus, Compeer can "automate the automatable," freeing up its people to do the high-value work that improves the customer experience and gets borrowers into their dream homes."
Ocrolus, an AI-powered data and analytics platform, gives us the ability to scale our business and be proactive with our staffing needs in a cyclical industry. It empowers us to focus on the most complex and meaningful tasks in our workflows.”